Browse Virgin Media Virgin Media Community. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Learn more. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. The second socket is in the study and I need a wired connection here. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Stay safe online. Cihank617. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Call the pre-installation and delivery team on 0800 052 1734. I can only find the TV socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. There is another virgin media wall box but it only has what looks like an old DSL/phone line. 1 Kudo Reply. Security matters. Security matters. I spoke to 3 customer service people yesterday and none could help. Manage Your Account. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. The block box on second picture is an amplifier for terrestrial TV. Tudor. Subscribe to RSS Feed; Mark Topic as New;. - 5411444. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. Virgin Mobile. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi team. Hi, Same problem here. Check service status. Switched On Families. I have noticed that i do not have any internal wall socket. --. The OUT terminal from the Technetix isolator has a terminator cap on it. I don't work for Virgin Media. There are 10 types of people: those. Everything is converted to specialised triple screened coaxial cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. on 23-10-2022 13:36. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Options. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. on 17-12-2022 10:39. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 1. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Thank you. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Phone. There is a cable coming from outside into my - 5368947. Turn on and start the Box. I presume. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The website is not even remotely helpful with this issue. VM BB TV Landline. The top “capped” one is marked FM & has been disused since cable went digital. Chatter and natter. We would like to show you a description here but the site won’t allow us. on 15-02-2022 10:03. A TV360 box requires 3 connections. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. I can only find the TV socket. All the wall sockets I can see are for BT. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Connect the Hub’s power cable with the blue tab. Virgin Mobile. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. James-30 wrote: ». Virgin Media Wall Socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I'm here to share knowledge, I don't work for Virgin Media. Mobile Your Account. on 30-09-2022 14:24. ^Martin. VM BB TV Landline. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. I only found an openreach mastersocket 5c in the flat. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. All forum topics; Previous topic; Next topic; 1 REPLY 1. You can also check for a loose cable as not all properties have a socket. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. It is really quite simple. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. . I don't work for Virgin Media. com email address to different Virgin account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If it is a loose cable only, you will need one of these to connect the Quickstart cable. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Go to solution. #12. You’ll leave the Hub alone for 10 minutes. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Can I order an engineer please. Security matters. Go back to normal router mode as soon as the test is done. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. That is a rooftop aerial outlet for Freeview TV. The Openreach sockets do not work for Virgin Media. Its a flat £25 charge to move the connection points and rebalance power levels. My Virgin Media App. com. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. You should be able to do it on a call to CS. Re: Wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. #1. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. 0800 052 1734-----Fibre phone Adaptor - different rooms. Give the pre-installs team a call on 0800 052 1734. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Next, connect the power cable. . Hello there. I've had a quickstart and they sent it but there is no previous virgin connection. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Vonage 2nd line. i received an installation kit for my broadband but my property. 0 Kudos. Virgin Media don’t do any Fibre connections to inside the house. Plug the cables into the Hub. Account -. Browse Virgin Media Virgin Media Community. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Check service status. Virgin Media; My Virgin Media; Shop;. Virgin Mobile. For a wires-free alternative, you could use a cordless phone setup. There are no virgin sockets on the wall. Look for the omnibox outside and trace the cable inside. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Hi there , welcome to our forum and thanks for your post. Forum; Apps. Just joined. Explain what needs to be done and book an engineer visit. Look for an omnibox on the outside of your property and try and trace the cable. Call the Pre-installation and delivery team on 0800 052 1734. Need a Virgin Media Wall Socket Go to solution. Browse Virgin Media Virgin Media. thanks - 5353271. I'm very sorry you don't have the wall socket. 6. . You need a small spanner to remove this. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 0800 052 1734-----Damaged Wall socket. Entertain me; Broadband Deals. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . -a power cable for the hub's adapter. 0 Kudos Reply. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. goslow. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. One of them was Telewest. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The first wall socket is in the lounge and that's where the Virgin Media hub is too. One of them was Telewest. Broadband. Post Reply Preview Exit. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Account - Cable. We're here to help. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. If possible, I would like to get rid of this rather ugly white. I don't see a virgin media wall socket. - 5250024Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. FYI it was push-fit, not screw on, even though the receiving socket on the. Vonage 2nd line. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. QuickStart, set up and connections. There were many cable companies that originally built the networks in the early 1990s. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media; My Virgin Media; Shop; Help; Virgin. Browse Virgin Media Virgin Media Community. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. I have taken a look on our side and it looks as though you have spoken with the team regarding this. 168. New Install Assistance. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Stay safe online. Push the red label end of the white cable, into the wall socket. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Account - Mobile. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I'm here to share knowledge, I don't work for Virgin Media. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Some of the cables hanging out the wall were cut off after the house improvements. Phone. I don't have a virgin media socket on 17-12-2022 10:38. The cable fits in the socket shown in the image attached. My Virgin Media App. Wall socket issue in QuickStart, set up and connections Friday; Top. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. My Virgin Media App. Switched On Families. Thank you. So yes, following many takeovers, this is now your Virgin Media connection. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. No, any cables within the house can be touched as much as the householder wants to touch them. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. There is no way I can insert the isolator cable into the - 5223924. I recently applied and received the delivery for a virgin package of tv broadband. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Even sitting in the room above the router, the WiFi was dreadful. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Stay safe online. Options. Vonage 2nd line. I am so sorry to hear that you seem to be missing a wall socket in the home. Choose the best spot for your wifi hub. 1 ACCEPTED SOLUTION. Please there is no virgin media wall socket and I don't know how to go about the installation. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Broadband Deals. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. on 05-12-2022 15:05. We can certainly look to get an engineer booked in for you. Other than that we don’t have one. The metal box in photo 3 looks like a likely contender. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. 0 KudosVery poor advice. Failing this. VM BB TV Landline. Thanks . Explain what needs to be done and book an engineer visit. QuickStart, set up and connections. Learn more. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge. Socket should be on the underside. Manage Your Account. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Browse Virgin Media Virgin Media Community. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. I don’t seem to have a Virgin Media Wall socket in my house. Turn on and start the hub. RedTomato said: I removed my Virgin cable about a month ago. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Jan 14, 2022. Well I can't seem to find anything like that and the closest thing I can find is a. My Virgin Media App. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Tudor. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Switched On Families. But I have actually managed to get through to the technical team over chat. It is easier to decorate without wires and boxes so I would like to hear your expe. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. 4 weeks ago. Browse Virgin Media Virgin Media Community. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. Tudor. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. VM BB TV Landline. just moved in, can see the brown cable coming in from outside but there's no VM. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. There is a long wire and plastic boxes. No wall socket. Hi there @vmcusto1, welcome to our forum and thanks for your post. 1 [or 192. VM BB TV Landline. Virgin Media Wall Socket. Plug the cordless base. Phone line - 5 mins. Connect the Hub’s power cable with the blue tab. No virgin media wall socket. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Broadband and phone deals. Browse Virgin Media Virgin Media Community. Manage Your Account. How to i book someone to come and - 5239743. I don't work for Virgin Media. Virgin Media: TiVo® service. This is designed to push over the existing screw connector the outlet has. 0 Kudos Reply. Manage Your Account. The box and cables may have been removed by the previous occupiers. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Vonage 2nd line. Manage Your Account. Hi all, when I signed up for Virgin Media, it said the service was available at my house. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. But I. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Stay safe online. 0 Kudos Reply. Stay safe online. Or call and get a manned install if you really want a wall socket installed. QuickStart, set up and connections. Plug the cables into the hub. Grab the adapter we provided and plug it. Had my kit sent to a home we’ve just moved into. There should be a screw F socket on the bottom where the cable is now just pushed onto. Don’t plug the power cable into a plug socket yet. Virgin Media: TiVo® service. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 08-01-2023 20:46. Feb 22, 2022. I don’t have a virgin media socket on my wall; Options. Options. Forum; Apps. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Phone. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. on 08-01-2023 20:46. These are usually fitted if you are in close proximity to an amplifier, & should not be removed. Subscribe to RSS Feed;. Manage Your Account. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Trace any cables coming out of it and check the ends of them. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I don't work for Virgin Media. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Tudor. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Bits and bytes. Get the Hub ready by connecting the wires. I just moved into a new apartment, and bought a broadband from virgin media. Whichever is the most suitable. You dont need a new router just for the test the Computer will connect directly. When I proceeded to set up my Hub 3 I quickly realised that. Some properties do not have a wall socket, only a cable. Options. Stay safe online. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap.